VSLGO for Support

Elevate your support experience

Discover a whole new way to delight customers and reach resolutions faster.

Why Support teams use VSLGO

✔️To provide visual support
✔️To improve self-serve content
✔️To streamline collaboration
✔️To accelerate team onboarding

When text just isn’t enough

Clear up confusion and resolve complex issues faster using async video messaging.

  • Bring customers up to speed

    Make it easy for customers to understand a product or concept using video to share information and demonstrate next steps.

  • Record in seconds and share instantly

    Loom’s ultrafast uploads let you record a message, copy a link, and share your video message with customers in a flash.

  • Work video into your workflow

    Share and embed your videos in email, chat, and anywhere else you support your customers.

Features

Collaborate across teams

Use Loom to share feedback and troubleshoot problems across internal teams even faster.

  • Get answers from the experts

    Loop in teammates and share critical information in context without playing a game of telephone.

  • Share product feedback

    Document and record customer feedback in detail by recording your screen and sharing your thoughts.

  • Spotlight and squash bugs

    Spend less time describing bugs and more time solving them by capturing your screen to document any issues.

My teammates and I love using Loom! It has saved us hundreds of hours by creating informative video tutorials instead of long emails or 1-on-1 trainings with customers.

Erica GoodellCustomer Success, Pearson

Onboard, update, and stay aligned

Collect and organize all the information your team needs in one easy-to-access place.

  • Ramp up agents faster

    Record onboarding training so new hires can learn the ins-and-outs of your business and get up to speed fast.

  • Keep teams informed

    Quickly share information to keep your team in the loop on product changes, inbound trends, and new bugs.

  • Celebrate your team’s success

    Video is powerful and personable. Use it to celebrate promotions, performance, and important moments.

Explore more ways to use Loom

Vslgo works wherever you do.